• Human types a request in the dialog system
• Dialog system provides interface between human input and the assistant’s database
• It translates human input into digital format
• It generates human intelligible replies from the assistant for the human
• It uses natural language processing
• Avatar appears with indication that help / advice is available
• Avatar represents a ‘real’ assistant to provide a more realistic experience for
• the user / enhance the human-computer interaction process
• Increases the trust that humans put in the system
• Help / advice is generated by the system «
• ... for display by avatar
• System provides the specific advice / help that the human requested.
## Benefits
- Help / advice is available 24/7
- Decrease in number of humans required at call centre / online to provide
- help / advice
- Provides customised expertise for the particular website
- Increase in trust of website by online shoppers
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